ALSO looks forward to working with you as a

RMA Agent
Job Description

Summary of the role
♦ Talk to the Company’s customers about the handover form for devices returned for repair or warranty replacement.
♦ Help prepare the export of faulty devices.
♦ Get equipment returned from consignment ready to be sold again.
♦ Process, sort, store and archive the service documents in the electronic register.
♦ Write to suppliers about RMA (returns) procedures.

What we ask from candidates
♦ 2 years of experience in this kind of job and/or knowledge of IT products is a big plus.
♦ 2 years of work experience in total is recommended.
♦ Computer skills: MS Office.
♦ Previous experience with warehouse software or an ERP system (SAP) is a plus.
♦ English: basic, working level.
♦ Finished secondary or vocational secondary education.
♦ Clean criminal record.

Personal qualities
♦ Responsible, accurate, honest and loyal to the employer.
♦ Able to work in a fast-changing environment, good at communication, good at organizing work.
♦ Polite, patient and respectful with colleagues and with the Company’s customers and partners.

What we offer
♦ A chance to grow and improve your professional skills in a leading international ICT company.
♦ A lively and friendly workplace with a team of great professionals.
♦ Extra health insurance, after the probation period.
♦ Special offers on bank products and services.
♦ Commercial promotions, and financing and loyalty programs.
♦ Sport cards, co-financed by the employer.
♦ Career growth opportunities.

If you think you meet these requirements, please send us your CV.

Information at a Glance
Sofia, BGR, 1528
Level of Experience:  Mid-Career
Job Function:  Logistics/Warehouse
Required Travel:  No travel

About ALSO

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2024, net sales of the Swiss-based company, which employs about 4 200 people, amounted to 11 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 570 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area.

For more information visit: www.also.com

ALSO Values

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.