Are you interested in challenges that let you grow day to day and consider yourself excellent in customer service? Do you want to work in a job where every day is different? 

You will be supporting our resellers in close collaboration with our Service Providers, resolving complex issues and requests concerning Microsoft cloud services. 

Job description: 

• Provide technical information, troubleshooting and helping resellers  

• Assisting support team in resolving complex issues 

• Ensure excellent service standards and maintain high customer satisfaction 

• Solving service requests effectively independently, together with Microsoft 

• Escalate unresolved issues to Microsoft Support when needed. 

What you bring to the table: 

• Fluent in English and 1 additional language is a must 

• Highly analytical mind, comprehending complex scenarios 

• Customer service oriented and readiness to continuously expand your knowledge 

• Self-motivated with a professional and dedicated approach to work 

• Accumulated knowledge in at least one of the following fields is mandatory: Microsoft 365, Exchange Online, Microsoft 365 Admin Center, Entra ID, Dynamics 365, PowerApps, SharePoint Online, OneDrive for Business, Microsoft Teams, Intune  

• Previous experience in technical support, service desk, or IT helpdesk roles preferred. 

• Certifications such as MS-900, MS-700, MS-102, PL-900, MB-910/MB-920 are a plus, but not mandatory. 
   

What we offer: 

• Insight to the cloud business 

• Possibility to be a part of an international team 

• Full-time job in office hours 
   

Our team: Working closely together with a dynamic team of international support professionals. Communicate actively in English with your colleagues. You feel comfortable working independently but also as a valuable team member.