We are looking for a super motivated and customer-focused IT Support and Presales Specialist to join our team. This role combines technical support responsibilities with presales activities to ensure our customers receive top-notch service and solutions 

You should have a good understanding of English to make sure you engage with our providers and our Centers of Excellence . This position is to work for ALSO, a leading company in the IT world. 

What You'll Do: 

• Provide technical support to customers, resolving issues related mainly to software and network systems. 

• Assist the sales team in identifying customer needs and proposing suitable solutions. 

• Conduct product demonstrations and presentations to potential clients. 

• Collaborate with the sales team to prepare technical proposals and solutions. 

• Stay updated with the latest technology trends and products to provide accurate information to customers. 

• Participate in internal and external training sessions to enhance technical and presales skills. 

• Maintain strong relationships with customers, ensuring their technical needs are met. 

What You Need: 

• Fluent in Spanish and good level of English. 

• Basic Troubleshooting: Ability to diagnose and resolve basic technical issues related to software and network systems. 

• Customer Service: Strong customer service skills to handle inquiries and provide timely solutions. 

• Documentation: Ability to document issues and resolutions clearly and accurately. 

• Technical Knowledge: Basic understanding of security and cybersecurity principles and practices. 

• Proven experience in IT support, with a solid understanding of security and cybersecurity solutions. 

• Technical background with Level 1 support experience in a similar role. 

• Ability to work both independently and as part of a team. 

• Customer-focused with a passion for delivering top-notch service. 

Perks: 

• Hybrid work. 

• Competitive salary and performance-based bonuses. 

• Opportunities for professional growth and development. 

• Collaborative and dynamic work environment. 

• Comprehensive health and wellness benefits.