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IT Administrator (m/f/d) - Telephony
Job Description
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Responsibilities 

  • Administration and operation of telephone systems (VoIP / IP telephony)
  • Administration and operation of MS Teams telephony
  • Administration and operation of call center solutions (Voxtron, MS Teams)
  • Administration and operation of the Clobber reporting solution
  • Installation, configuration, and maintenance of telecommunications systems and end devices (IP phones, softphones, gateways)
  • Management of users, phone numbers, extensions, and routing rules
  • Monitoring of the telephony infrastructure and analysis of malfunctions
  • Fault diagnosis and troubleshooting for telephony issues
  • Integration of telephone systems into existing IT infrastructures
  • Collaboration with telecommunications providers and service providers 
  • Documentation of telephony systems and processes
  • User support in 2nd-/3rd-level support 

Requirements 

  • Completed training in the IT field, e.g., IT Specialist in System Integration, IT Systems Technician, or comparable qualification
  • Experience with MS Teams telephony / IP telephony / VoIP systems / Voxtron call centers
  • Experience with reporting using Clobber
  • Experience with telephone systems (Cisco Call Manager)
  • Basic knowledge of network administration (LAN, VLAN, firewall, routing)
  • Experience with Windows servers and Active Directory
  • Analytical mindset and structured approach to work
  • Good communication and teamwork skills
  • English  

Desirable additional skills

  • Knowledge of monitoring tools 
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Information at a Glance
Remote
Level of Experience:  Senior
Job Function:  Information Technology
Required Travel:  No travel

About ALSO

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2024, net sales of the Swiss-based company, which employs about 4 200 people, amounted to 11 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 570 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area.

For more information visit: www.also.com

ALSO Values

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.

Learn more about ALSO – THE TECHNOLOGY PROVIDER at: https://also.com | LinkedIn | Twitter | YouTube 
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