Are you ready to build scalable Copilot managed services that help partners grow recurring AI business across EMEA?  

We are looking for a Microsoft 365 Copilot Partner Solution Architect, Managed Services to design, package, and enable managed service offerings for Microsoft 365 Copilot, Copilot Studio, and AI agents across the SMB partner ecosystem.  

This role carries EMEA-wide responsibility within the Copilot Center of Excellence and is focused on helping partners transform Copilot from a one-time deployment project into a repeatable, scalable, and revenue-generating managed service model.  

You will be responsible for creating partner-ready managed service packages, technical blueprints, delivery playbooks, operational models, and enablement assets that help resellers deliver ongoing Copilot value to customers.  

This is a strategic technical role for someone who combines deep Microsoft 365 expertise, Copilot architecture knowledge, partner enablement experience, and a strong understanding of how to turn technology into scalable partner services. 

Your role 

• Design and build standardized managed service offerings for Microsoft 365 Copilot, Copilot Studio, and AI agents that partners can sell and deliver to SMB customers.  

• Create partner-ready service packages covering Copilot readiness, secure deployment, adoption, usage activation, governance, optimization, and expansion.  

• Define technical architecture blueprints for managed services, including Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Entra ID, Purview, Defender, Copilot Studio, and Power Platform.  

• Build repeatable playbooks, checklists, templates, service descriptions, scoping documents, and delivery guides for partner execution.  

• Translate Copilot technical capabilities into practical managed service scenarios that partners can position commercially.  

• Support partners in building service catalogs around Copilot adoption, prompt enablement, business scenario mapping, agent creation, data readiness, and security governance.  

• Define operational models for recurring Copilot services, including service tiers, delivery responsibilities, quality standards, reporting, and customer success checkpoints.  

• Work closely with the Deployment Methodology Lead to ensure managed service offerings are aligned with standardized deployment frameworks, adoption milestones, and readiness models.  

• Collaborate with regional GTM leads, partner teams, technical skilling teams, customer adoption specialists, and Microsoft stakeholders to scale the offering across EMEA.  

• Support strategic partner engagements where managed services, packaged offerings, or Copilot commercialization models are required.  

• Help partners identify customer opportunities for Copilot Studio, custom agents, automation, and AI-powered business process improvement.  

• Create reference architectures, demo scenarios, technical narratives, and partner-facing enablement content.  

• Define best practices for secure and governed Copilot usage, including identity, data access, permissions, compliance, and lifecycle management.  

• Develop guidance for monitoring Copilot usage, adoption progress, business impact, and service performance.  

• Identify common technical and operational blockers that prevent partners from building managed services and create repeatable mitigation approaches.  

• Act as the subject matter expert for Copilot managed services within the Copilot Center of Excellence.  

• Help build the operational foundation for recurring partner revenue, customer retention, and Copilot seat expansion.  

Your profile 

• 5+ years of experience in Microsoft 365 solution architecture, cloud consulting, managed services, technical presales, customer success, or partner enablement.  

• Strong understanding of Microsoft 365 Copilot, Copilot Studio, Cowork, Agent 365, Power Platform, Microsoft Teams, SharePoint, OneDrive, Exchange Online, Entra ID, Purview, and Microsoft security fundamentals.  

• Experience designing or delivering managed services, service catalogs, technical offerings, or customer success programs.  

• Ability to translate technical capabilities into clear partner-deliverable service packages.  

• Strong understanding of SMB customer needs, partner business models, and recurring services monetization.  

• Experience working with partners, resellers, service providers, or channel organizations.  

• Ability to create technical documentation, architecture blueprints, enablement materials, workshops, and reusable delivery assets.  

• Strong communication skills across technical, business, partner, and executive audiences.  

• Good understanding of AI adoption challenges, data readiness, governance, change management, and value realization.  

• Commercial mindset with the ability to connect technical services to partner profitability, customer outcomes, and seat growth.  

• Comfortable working across multiple countries, cultures, and levels of partner maturity within an EMEA environment.  

• Hands-on mindset with the ability to build practical assets, not only strategy documents.  

We imagine that you have... 

• A strong architecture, service design, and scale mindset.  

• You understand that successful Microsoft 365 Copilot growth cannot depend only on individual deployments or one-time workshops. It requires repeatable managed service models that partners can deliver consistently across markets.  

• You know how to simplify complex Microsoft 365, Copilot, and AI agent capabilities into practical offerings that partners can position, sell, and deliver.  

• You are passionate about helping partners move from license resale to value-added services, recurring revenue, and long-term customer success.  

• You enjoy turning technical expertise into scalable programs, reusable assets, partner enablement, and measurable business impact.  

Certifications 

Required or strongly preferred 

• MS-102: Microsoft 365 Administrator Expert  

• MS-900: Microsoft 365 Fundamentals  

• AI-900: Microsoft Azure AI Fundamentals  

• PL-900: Microsoft Power Platform Fundamentals  

• SC-900: Microsoft Security, Compliance, and Identity Fundamentals  

• Relevant Microsoft Copilot, Copilot Studio, or Microsoft 365 Copilot applied skills  

Preferred 

• PL-200: Microsoft Power Platform Functional Consultant  

• PL-400: Microsoft Power Platform Developer  

• PL-600: Microsoft Power Platform Solution Architect  

• AI-102: Azure AI Engineer Associate  

• AZ-900: Microsoft Azure Fundamentals  

• Microsoft adoption, customer success, or service delivery certifications  

• ITIL, managed services, or service management certifications  

Why join us? 

• Build the managed services foundation for Microsoft 365 Copilot growth across EMEA.  

• Help partners move from license transactions to recurring AI services.  

• Shape how SMB customers adopt, govern, optimize, and expand Microsoft 365 Copilot.  

• Work at the intersection of Microsoft 365 architecture, AI agents, partner services, adoption, and business transformation.  

• Collaborate closely with regional teams, technical architects, partner managers, adoption specialists, and Microsoft stakeholders.  

• Create practical assets that directly influence partner success and customer outcomes.  

• Play a key role in ALSO's ambition to become a leading Microsoft Copilot and AI partner ecosystem enabler.  

We offer 

• A strategic role in our Microsoft and AI business.  

• A key position within the Copilot Center of Excellence.  

• EMEA-wide visibility and direct business impact.  

• Close collaboration with Microsoft, partners, regional teams, and technical leaders.  

• Opportunity to shape partner service models for Copilot, Copilot Studio, and AI agents.  

• Flexible working conditions and trust in your way of working.  

• A dynamic and international environment.  

• Excellent opportunities for professional development, certification, and career growth.  

Location: CEMA or EMEA 
Scope of responsibility: EMEA 

Regional travel may be required depending on partner, customer, and internal business needs. 

Ready to build the managed services engine behind Microsoft 365 Copilot growth across EMEA?  

Apply now and help partners turn Microsoft 365 Copilot, Copilot Studio, and AI agents into repeatable, scalable, and high-impact managed services for SMB customers.